Please submit your written complaint to the school here or contact 253.271.8629 to report your complaint over the phone.

A citizen complaint must be in writing, signed by the person filing the complaint, and include:

Contact information of the person filing the complaint. Your name, address, telephone number, and email, if you have one.

Optional: If someone is helping you to file this citizen complaint, include 1) their contact information and 2) your relationship to them - for examples, family member, a relative, friend, or advocate.

Information about the school service provider you believe committed this violation. Name and address of the school service provider you think violated a federal rule, law, or regulation or a state regulation that applies to a federal program.

The facts - what, who & when. Include a description of the facts and dates, in general, of when you think the alleged violation happened.

What specific requirement has been violated?

When did this violation occur?

Who do you believe is responsible: names of all the people, and the program or organization involved.

Optional: Did you file a written citizen complaint first with the school service provider? Although not required by Chapter 392-168 WAC, it is helpful if we can review a copy of your citizen complaint and the results, if any.

The resolution you expect. A proposed solution, if you think you know or have ideas about how the issue can be resolved.

Office of Superintendent of Public Instruction

Attn: Citizen Complaint-Title 1, Part A

P.O. Box 47200

Olympia, WA 98504

Fax: 360.586.3305

Once federal program staff at OSPI receive your written complaint, here is what follows:

OSPI sends a copy of your complaint to the school service provider.

The school service provider begins a formal investigation led by a designated employee.

The designated employee provides the written response of the investigation to OSPI - within 20 calendar days.

OSPI staff will send you a copy of the results of the investigation conducted by the school service provider.

Their response must clearly state one of two results:

Denial of the allegations in your complaint and the reason for denial.

Proposal of reasonable actions that will correct the violation.

If you need to provide more information about the allegations in the complaint, send that information to OSPI within 5 calendar days of the date of the response from the school service provider.

OSPI will send you the final decision in writing within 60 calendar days of the date federal progam staff at OSPI received your written complaint - unless exceptional circumstances demand that this investigation take more time.

Here are the steps OSPI staff will follow to reach final decision:

Review all the information gathered related to your complaint. The review could include the results of an independent, on-site investigation.

Decide independently whether or not the school service provider violated a federal rule, law, or regulation or a state regulation that applies to a federal program.

Provide you with the final decision: Findings of fact, conclusions, and reasonable measures necessary to correct any violation.

The school service provider must take the corrective actions OSPIE prescribes within 30 calendar days of the final decision.

A citizen complaint is considered resolved when OSPI has issued a final written decision and corrective measures, if necessary, are complete.